Incident Discussion Guidelines
Purpose
Monitoring incidents are reviewed weekly during the monitoring call to analyze their causes and determine the best handling approach. Not all incidents require discussion, so a selection process ensures only relevant issues are addressed.
Selection Criteria
Incidents are chosen for discussion based on the following factors:
- Requires a Fix: The issue needed an actual fix, not just an adjustment.
- Significant Adjustment: A major change was necessary to resolve the incident.
- Investigation Needed: The root cause was unclear and required deeper analysis.
- Further Discussion Required: The resolution or implications needed additional consideration.
- Unforeseen Issue: The incident was unexpected and may indicate a gap in monitoring.
- Recurring or Problematic: The issue is becoming frequent or annoying, impacting reliability.
- Unresolved: The incident remains unaddressed or lacks a clear resolution.
- Inefficiency or Complaints: The handling process has been identified as inefficient or has received complaints.
Documentation
TODO
There was a link on word issue below [issue](prepare-monitoring-incidents-discussion.md) but hte file does not exist.
Selected incidents are recorded in an issue, which is referenced during the monitoring call for structured discussion and follow-up actions.